Share your concerns

 

Your satisfaction is very important to us. Jewelers Mutual Group wants to hear from our customers who are not completely satisfied with the products or services they receive from us. If you are not satisfied with our products or services, please follow the steps below.

 

1. Contact us


In most circumstances, a complaint can be resolved by simply sharing it with the individual that has been working with you. If you don’t have their contact information, you may call 1-800-558-6411 and we will put you in touch with the individual or their manager.

 

 

2. Contact the consumer affairs office at Jewelers Mutual Group


If you are not satisfied with the outcome of the previous step, bring your complaint to the attention of our Consumer Affairs Office at:

Jewelers Mutual Group
ATTN: Consumer Affairs Office
24 Jewelers Park Drive
Neenah, WI, 54957
920-521-2221

[email protected]

 

3. Contact an outside organization for assistance


If we have been unable to resolve your complaint to your satisfaction and you wish to pursue the matter further, you may contact the following:

  • For US Residents – Refer to your policy documents for contact information for your state regulator.
  • For Canada Residents see below.

 

Financial Consumer Agency of Canada (FCAC)


The Financial Consumer Agency of Canada supervises all federally regulated financial institutions, which includes federally regulated insurance companies, for compliance with federal consumer protection laws, including the requirement to have a complaint-handling process in place. FCAC does not resolve individual complaints.
 

If you have a problem with a financial product or service, you may file a complaint with Jewelers Mutual Insurance Company. If you
are not satisfied with how your complaint has been handled, you can escalate the complaint to the following third-party complaints body:


If you want to know your rights or need information about Jeweler Mutual Group’s complaint-handling process, you may contact FCAC by online form, mail, or telephone. FCAC uses information from consumer enquiries to support its mandate.
 

Web site: www.canada.ca/fcac


Online form: https://www.canada.ca/en/financial-consumeragency/corporate/contact-us.html
 

Phone:
For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666
 

Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771
Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not
need to authorize the relay service operator to communicate with FCAC. Visit https://srvcanadavrs.ca/en/ to learn more.
 

Mailing address: Financial Consumer Agency of Canada 427 Laurier Avenue West,
5th Floor Ottawa ON K1R 7Y2

 

© 2026 Jewelers Mutual Group - All Rights Reserved

Insurance coverage is subject to underwriting review and approval, and to the actual policy terms and conditions. Any descriptions are a brief summary of coverage and are not part of any policies, nor a substitute for the actual policy language. Coverage options may vary by state and by product. Exclusions and limitations may apply.

Insurance coverage is offered by a member insurer of the Jewelers Mutual Group, either Jewelers Mutual Insurance Company, SI (a stock insurer) or JM Specialty Insurance Company, or otherwise via other carriers through JM Insurance Agency Partners, Inc. Policyholders of Jewelers Mutual Insurance Company, SI and JM Specialty Insurance Company are members of Jewelers Mutual Holding Company.